Grocerly is an AI-powered recipe and grocery management app.
Contact
For any questions, issues, or feedback, email us at [email protected] — we usually respond within 1–2 business days.
FAQs
Account & Sign-In
- How do I reset my password?
Open the app → Account tab → tap your email → Reset Password.
- I can’t log in — what should I do?
Try resetting your password. If the issue persists, email us with your account email and we’ll sort it out.
Subscription & Billing
- How do I manage or cancel my subscription?
Go to iPhone Settings → Apple ID → Subscriptions → Grocerly Pro.
- I was charged but the app still shows the free tier.
Pull down to refresh on the Account tab. If it doesn’t resolve, email us with your Apple ID and purchase date.
Troubleshooting
- The app is crashing or freezing
- Force close and reopen the app
- Update to the latest version from the App Store
- Restart your device
- If the issue persists, reinstall the app (your cloud data will be restored on login)
- My pantry / recipes disappeared
Make sure you’re signed in — your data syncs to your account. Sign out and back in to trigger a sync.
Report a Bug
Email [email protected] with:
- Device model and iOS version
- App version (Account tab → bottom of the screen)
- Steps to reproduce the issue
- Screenshots or a screen recording if possible
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